Verizon to issue service credits after Jan. 15 outage disrupted service in NY, FL, and D.C.

Verizon has announced it will provide service credits to affected customers following a widespread outage that disrupted service for several hours across multiple regions, including New York, South Florida, and Washington, D.C., on January 15, 2026. The carrier confirmed the outage impacted voice, data, and emergency calling services, with restoration efforts completed later that day. Customers are expected to receive credits automatically on their next billing cycle.