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flag British Gas warns up to 54,000 UK homes may lose heat and hot water this winter due to frozen pipes.

flag British Gas warns up to 54,000 UK homes may face heating and hot water issues this winter due to frozen pipes, with cold snaps and snow expected. flag The company promotes the "11am rule," urging households to contact them by 11 a.m. for same-day help. flag Frozen pipes, especially in unheated areas, can burst when thawing, causing leaks and flooding. flag Engineers advise insulating pipes, letting taps drip, and maintaining indoor temperatures above 10°C. flag If a pipe freezes, safely thaw it with hot (not boiling) water, reset the boiler, and turn off the water supply if a burst occurs. flag Last winter, over 1.2 million customers needed repairs.

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