The UK's FCA named My Claim Group in its probe over alleged car finance sales misconduct, marking a first in disclosing a firm's name during an investigation.

The UK’s Financial Conduct Authority (FCA) has publicly named The Claims Protection Agency, a claims management firm operating as My Claim Group, in its ongoing investigation into its car finance sales practices. This marks the first time the FCA has disclosed a firm’s name during an investigation, following a court ruling that upheld the decision. The probe focuses on whether customers were misled about free claims, pressured into signing up, or misinformed about potential compensation. The FCA has not concluded whether rules were broken, and a redress scheme for up to 14 million affected consumers is expected by early 2026. The firm has paused new business, removed misleading ads, and maintains it has fully cooperated, believing the investigation will clear its name.