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Maryland orders BGE to fix service issues with new hires and upgrades by Jan 2026, halting collections until Feb.
The Maryland Public Service Commission ordered BGE to fix persistent customer service issues after over 650 complaints, mandating 30 new hires, software upgrades, and a corrective action plan by January 20, 2026, while halting collection actions until February 28, 2026.
A federal HUD audit found $5.8 billion in questionable rental assistance payments under the ERAP, citing eligibility and documentation flaws, though not fraud.
A separate Maryland state audit revealed a $32.5 million procurement system failure, raising concerns about oversight and project management.
These findings highlight ongoing challenges in public service delivery and government accountability.
Maryland ordena a BGE que arregle los problemas de servicio con nuevas contrataciones y mejoras para enero de 2026, deteniendo las colecciones hasta febrero.