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Macy’s and Nordstrom are upgrading beauty departments with tech and medical services to fight TikTok and Amazon competition.
Department stores like Macy’s and Nordstrom are revamping their beauty departments to counter competition from TikTok, Amazon, and specialty retailers.
Shoppers increasingly rely on social media trends and AI for beauty advice, reducing in-store influence.
In response, stores are introducing immersive tech like VR scent experiences, robot eyelash extensions, skin analysis tools, and medical spa services including Botox.
These upgrades aim to create high-end, experiential shopping environments that boost engagement and spending, especially during the holiday season.
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Macy's y Nordstrom están mejorando los departamentos de belleza con servicios tecnológicos y médicos para combatir la competencia de TikTok y Amazon.