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Bengaluru airport’s new pickup rules force passengers to walk 800 meters with luggage, sparking backlash over difficulty and poor planning.
Bengaluru’s Kempegowda International Airport has drawn widespread passenger and driver backlash after enforcing new pickup rules that require private and outstation cabs to collect passengers from distant parking zones, forcing travelers to walk up to 800 meters with luggage.
The changes, aimed at reducing congestion and illegal parking, have caused frustration among seniors, families, and passengers with disabilities, who cite the walk as exhausting and poorly planned.
Confusion over complex lane systems, strict eight-minute pickup windows, and inadequate signage have led to delays, arguments, and clashes.
Cab drivers report lost income as passengers opt for airport-approved taxis.
While the airport says the policy improves safety and efficiency, critics argue it prioritizes control over passenger comfort, with many calling the rollout insensitive and poorly communicated.
Las nuevas reglas de recogida del aeropuerto de Bengaluru obligan a los pasajeros a caminar 800 metros con el equipaje, lo que provocó reacciones negativas por la dificultad y la mala planificación.