Which? launches free tool to help UK shoppers file complaint emails for faulty deliveries ahead of Christmas.

As Christmas shopping peaks, Which? has launched a free online tool to help UK shoppers file effective complaints about lost, damaged, or delayed deliveries. The tool generates tailored, legally informed complaint emails using consumer rights under the Consumer Rights Act, helping users document issues and seek compensation. It urges early ordering and highlights Royal Mail’s final posting deadlines, warning that delays remain common despite expedited shipping. The service aims to simplify the claims process and improve resolution outcomes.