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ScotRail replaces AI train voice after backlash over consent, using recordings from employee Vannessa Sloan.
ScotRail has launched a new AI train announcer voiced by employee Vannessa Sloan, replacing its previous system that used voice recordings of Gayanne Potter without her full consent.
The change follows public backlash over ethical concerns, including privacy violations and lack of informed consent.
The new voice, recorded over 18 sessions by Sloan, is being rolled out on Class 380 trains with a full deployment planned by 2026.
ScotRail says the new system uses ethically sourced recordings and operates securely, avoiding reliance on third-party voice data.
The controversy prompted a formal inquiry by Scotland’s First Minister, though no regulatory action was taken.
ScotRail reemplaza la voz de tren de AI después de la reacción en contra del consentimiento, utilizando grabaciones de la empleada Vannessa Sloan.