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flag A mother and son are homeless for the fourth Christmas after unsafe construction ruined their UK flat, sparking national concern over leasehold abuses.

flag A mother and her teenage son are homeless for a fourth Christmas after construction by the freeholder of their Ashford, Surrey flat caused severe damage, including a collapsed ceiling and pigeon infestation, rendering the home uninhabitable. flag The roof extension project, started in 2022, was halted by the Health and Safety Executive over safety breaches, with residents reporting debris falling and ongoing structural risks. flag Despite complaints and legal efforts, leaseholders like Kate Morris have faced setbacks, including being ordered to pay £7,000 in legal fees, while insurance denied claims due to the property’s lack of watertightness. flag Over 1,000 leaseholders have contacted the BBC about similar issues, highlighting widespread concerns about the leasehold system, poor freeholder accountability, and the lack of support for affected residents.

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