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Westpac's Dec. 10, 2025, system failure disrupted banking services for thousands, affecting online, mobile, and in-person transactions across Australia.
On December 10, 2025, Westpac and its subsidiaries experienced a major outage affecting online banking, mobile apps, and EFTPOS systems, disrupting services for thousands of customers across Australia.
The issue, which began around 12:30 PM, caused widespread problems with payments, account access, and ATM usage, prompting frustration on social media.
By 4:30 PM, Westpac confirmed that retail and mobile banking services had been restored, along with EFTPOS functionality, though some issues persisted for business clients.
The bank apologized for the disruption and warned customers to be cautious of scams from individuals claiming to offer help.
Up to 1,000 users reported problems at the peak, according to DownDetector.
El fallo del sistema de Westpac el 10 de diciembre de 2025 interrumpió los servicios bancarios de miles de personas, afectando las transacciones en línea, móviles y en persona en toda Australia.