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An 18-year-old woman and friends were denied entry to a North Wales holiday park due to identity verification issues, despite rebooking, sparking safety concerns.
An 18-year-old woman and her friends were denied entry to a North Wales holiday park, Haven's Hafan y Mor, on the day of their arrival despite having rebooked after an initial cancellation.
The park cited failed identity verification, requiring the lead booker to be 21 or older and demanding a bank card, which the teen did not have as she uses mobile payments.
Though she presented her birth certificate, staff refused check-in and escorted the group off the property after dark, sparking safety concerns.
The park said it attempted to contact the teen via voicemail but could not resolve the issue on-site, maintaining its policy was followed.
A una mujer de 18 años y a sus amigos se les negó la entrada a un parque de vacaciones en el norte de Gales debido a problemas de verificación de identidad, a pesar de haber cambiado la reserva, lo que generó preocupaciones de seguridad.