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flag A UK retiree must repay £25K in pension overpayments due to a contractor error, causing financial and emotional strain.

flag Derek Ritchie, a 63-year-old retired UK civil servant, must repay £25,000 in pension overpayments due to an error by MyCSP, a contractor managing civil service pensions. flag The mistake, which inflated his annual pension from £200 to £4,000 over 11 years, was discovered in March 2025. flag Ritchie, who relied on the higher amount for retirement planning, now faces financial strain and emotional distress, including depression and anxiety, and may need to return to work. flag The Cabinet Office says it must recover the funds, though it allows for hardship exceptions. flag The pension system is being transferred to Capita, which plans to modernize it using AI.

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