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A faulty chemical batch caused a water outage for 24,000 in Kent, delaying restoration to Dec. 1.
A water outage affecting about 24,000 customers in Tunbridge Wells, Kent, began on November 30, 2025, after a faulty batch of coagulant chemicals caused the Pembury Water Treatment Works to shut down.
South East Water is working to restore service using tankers and bottled water stations, with a new chemical batch received and undergoing testing.
Restoration is now expected by 6 a.m. on December 1, delayed from an initial 6 p.m. target.
Bottled water is being delivered to over 2,000 vulnerable households, and three distribution sites are operational, though one was closed due to a winter festival.
The company apologized for the disruption, and local officials criticized the response, while business owners reported financial losses.
Un lote químico defectuoso causó un corte de agua para 24.000 personas en Kent, retrasando la restauración hasta el 1 de diciembre.