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flag A faulty chemical batch caused a water outage for 24,000 in Kent, delaying restoration to Dec. 1.

flag A water outage affecting about 24,000 customers in Tunbridge Wells, Kent, began on November 30, 2025, after a faulty batch of coagulant chemicals caused the Pembury Water Treatment Works to shut down. flag South East Water is working to restore service using tankers and bottled water stations, with a new chemical batch received and undergoing testing. flag Restoration is now expected by 6 a.m. on December 1, delayed from an initial 6 p.m. target. flag Bottled water is being delivered to over 2,000 vulnerable households, and three distribution sites are operational, though one was closed due to a winter festival. flag The company apologized for the disruption, and local officials criticized the response, while business owners reported financial losses.

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