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flag New Zealand deploys AI scribe Heidi AI in emergency rooms to cut documentation time and reduce burnout.

flag New Zealand is rolling out the AI scribe Heidi AI across emergency departments, following trials that cut documentation time from 17 to four minutes per patient. flag Health NZ has purchased 1,000 licenses for emergency staff and 100 for mental health crisis teams, aiming to boost patient capacity and reduce clinician burnout. flag The tool, developed in Australia, transcribes conversations in real time, updates records, and functions in noisy environments. flag While early feedback highlights improved efficiency and clinician satisfaction, experts warn of risks from AI errors, especially in high-pressure settings, urging rigorous oversight and ongoing evaluation to ensure patient safety.

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