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ACC uses AI to identify work-ready injury claimants, aiming to reduce its 25,000-claim pool.
ACC is using artificial intelligence to identify long-term injury claimants it deems "work ready," aiming to reduce its record-high claims pool of 25,000.
In the year to June 2025, 8,000 were removed, with a target of 11,675 by June 2026 and net exits by 2028.
While ACC says AI supports human review and rehabilitation through case management, advocates warn it may misclassify complex injuries, risking premature exits and unfair outcomes.
Critics argue the focus on reducing numbers undermines the scheme’s goal of supporting recovery.
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ACC usa IA para identificar a los demandantes de lesiones listos para el trabajo, con el objetivo de reducir su grupo de 25.000 reclamos.