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HMRC apologized for wrongly suspending child benefits due to flawed travel data, affecting vulnerable families.
HMRC has apologized for suspending child benefit payments for thousands of families due to flawed travel data from automated systems, affecting those who took short trips abroad, including grieving parents and refugees.
The error, stemming from "function creep" of post-9/11 air passenger data, led to false emigration claims and repayment demands, causing significant stress.
While HMRC says it has updated its process to allow a one-month response window, critics and affected families are calling for a formal inquiry into automated welfare checks and their impact on vulnerable households.
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HMRC se disculpó por suspender erróneamente los beneficios para niños debido a datos de viaje defectuosos, afectando a las familias vulnerables.