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New Zealand saw a 35% rise in real estate complaints by June 2025, mainly over service and ads, yet trust in the industry remains high.
Formal complaints against New Zealand's licensed real estate professionals rose 35% to 487 in the year ending June 30, 2025, driven by concerns over customer service, disclosure, and misleading advertising, though only 9% faced misconduct findings.
Despite the increase, public confidence remains high, with 81% trusting regulation and 91% viewing the industry as professional.
The Real Estate Authority reported stable licensee numbers at 15,692, including an 18% rise in branch managers, and launched initiatives like AI guidance, consumer education, and a new Instagram presence to improve transparency and support.
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Nueva Zelanda registró un aumento del 35% en las quejas de bienes raíces en junio de 2025, principalmente sobre servicios y anuncios, sin embargo, la confianza en la industria sigue siendo alta.