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Westpac lost regional customers due to high mortgage rates, cutting its primary bank share to 15.4% in 2024/25 despite a $6.9 billion profit.
Westpac acknowledged losing customers at its regional brands—St George Bank, BankSA, and Bank of Melbourne—due to overpriced mortgages for owner-occupiers, causing its share of primary bank users to fall to 15.4% in 2024/25 despite rising deposits to $723 billion.
CEO Anthony Miller admitted the bank failed to act quickly, prioritizing investor loans and pricing above market rates.
The bank reported a $6.9 billion profit, down 1%, with loan growth at 6% and expenses up 9% due to wages and digital upgrades.
It is selling its $21.4 billion RAMS mortgage portfolio to a consortium including Pepper Money, KKR, and PIMCO after an ASIC lawsuit over misconduct.
Westpac declared a final dividend of 77 cents, raising the full-year payout to $1.53, up 1%.
Environmental groups criticized its climate report for continuing oil and gas financing and weakening deforestation safeguards.
Westpac perdió clientes regionales debido a las altas tasas hipotecarias, reduciendo su participación en el banco primario al 15.4% en 2024/25 a pesar de una ganancia de $6.9 mil millones.