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71 older Samsung phones may lose emergency call access during network outages; carriers will block them soon.
Older Samsung smartphones from 2016–2017, including Galaxy S6, S7, Note 5, and select A and J series models, may fail to connect to emergency triple-zero calls when Telstra or Optus networks are down, due to a flaw preventing proper routing to Vodafone’s network.
Telstra and Optus have identified 71 affected devices and will block them from their networks within 28 to 35 days, including for international visitors.
A separate group of 60 Samsung devices requires a software update.
The issue follows a September Optus outage caused by a faulty firewall update, which disrupted over 600 emergency calls across multiple states, lasted more than 12 hours, and was linked to three deaths.
Optus faced criticism for sending outage alerts to the wrong email, delaying government response, and is now under investigation by Australia’s communications regulator.
Samsung and carriers are working to ensure emergency call reliability.
Los teléfonos Samsung más antiguos pueden perder acceso a llamadas de emergencia durante interrupciones de la red; los operadores los bloquearán pronto.