UK households with energy debts up to £1,700 may get help via the Individual and Families Fund if they prove financial hardship.

UK energy customers with unpaid bills up to £1,700 may qualify for financial help through the Individual and Families Fund, managed by the British Gas Energy Trust. The program supports households on credit or prepayment meters across England, Scotland, and Wales, regardless of supplier, including OVO, E.ON, Scottish Power, Octopus, EDF, and others. Applicants must prove financial hardship, provide supporting documents like income or benefit records, and show they’ve sought advice. While the trust evaluates each case individually, customers are advised to contact their energy provider first, as some offer separate assistance. Funds are limited and depend on eligibility and availability.