A Commonwealth Bank employee, replaced by AI, challenged executives over job losses and offshoring at the annual meeting.

Commonwealth Bank employee Kathryn Sullivan, a 25-year veteran who helped train the AI chatbot "Bumblebee" that replaced her role, confronted executives at the bank’s annual meeting, questioning safeguards against AI-driven job losses and offshoring. She was among 45 staff let go in July after their project ended, despite expecting redeployment. Chairman Paul O’Malley acknowledged the bank’s missteps in the transition, while CEO Matt Comyn highlighted the bank’s record $10.1 billion profit and ongoing efforts to develop local talent through university partnerships and a Seattle tech hub, despite maintaining 6,800 employees in India for 24/7 service.