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New Zealand mobile providers are facing scrutiny over declining billing transparency, with Spark and 2degrees limiting plan tools, despite pressure from regulators.
Mobile billing transparency in New Zealand has declined, with Spark and 2degrees reducing plan comparison tools and usage data access, despite pressure from the Commerce Commission.
One NZ remains the most transparent, offering annual plan summaries, but all providers face criticism for unclear billing information, with 64% of users not switching plans due to confusion.
The Commerce Commission warns of potential new rules if improvements don’t come.
Meanwhile, a One NZ tower in Wānaka was damaged in an arson attack, causing service issues for weeks, and Spark’s tower was also targeted.
In tech news, Fortinet launched a SASE point in Auckland, improving local cybersecurity performance, and Microsoft will end support for Windows 10 on October 14, leaving users vulnerable without upgrades or paid extensions.
Los proveedores móviles de Nueva Zelanda se enfrentan a un escrutinio por la disminución de la transparencia de facturación, con Spark y 2o limitando las herramientas de planes, a pesar de la presión de los reguladores.