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Belmond’s luxury Britannic Explorer sleeper train was pulled from service after a door malfunction forced cancellation of its Lake District debut.
Belmond’s new luxury sleeper train, the Britannic Explorer, has been pulled from service after a Lake District trip was canceled just hours after departure on September 26 due to a malfunctioning door.
Passengers, who paid at least £11,000 per couple, were refunded and given complimentary future trips and expense reimbursements.
The incident follows multiple earlier setbacks, including two postponed launches, technical issues, poor dining quality, and recurring water supply problems in cabins.
Despite pre-launch testing and approval, the train remains out of service as Belmond investigates the latest issue, raising concerns about reliability for a service marketed as a high-end rail revival.
El lujoso tren dormitorio Britannic Explorer de Belmond fue retirado del servicio después de que un mal funcionamiento de la puerta forzara la cancelación de su debut en el Lake District.