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flag UK slot machine shops pay staff bonuses tied to customer losses, sparking ethical concerns.

flag UK high street slot machine shops, known as adult gaming centres, are paying staff bonuses based on customer losses, with internal documents showing managers can earn up to 80% of their salary from "controllable profit," a metric tied to machine revenues. flag The 1,451 venues, often in deprived areas, have seen rising profits, including a £15m gain by Merkur in 2024. flag Critics, including MPs and gambling reform advocates, call the practice morally questionable, arguing it incentivizes staff to ignore problem gambling. flag While Merkur says bonuses can be lost for failing compliance, including safer gambling training, opponents say safeguards are inadequate. flag The Gambling Commission has not banned such bonuses in AGCs, despite restricting similar incentives elsewhere, fueling calls for stricter regulation.

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