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flag A government shutdown halts Social Security offices from issuing vital benefit letters, risking housing and aid for vulnerable recipients.

flag A government shutdown is blocking Social Security field offices from issuing benefit verification letters, critical for securing housing, fuel aid, and other assistance, even though retirement and disability payments continue. flag While online and automated phone systems remain available, many older and disabled recipients struggle with the technology, and the automated system has been criticized for glitches. flag Workers report a surge in urgent calls—60% to 70% about letters—highlighting risks of eviction, mortgage loss, and lack of heating, especially in states like Maine where fuel assistance enrollment is underway. flag Employees, many unpaid, say the inability to help is frustrating, as these letters are vital for daily survival despite being deemed non-essential by the agency.

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