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Travelers demand faster, greener, and seamless travel with digital IDs, pushing airlines and airports to modernize.
Travelers worldwide are demanding faster, more sustainable, and seamless journeys, with 90% willing to pay more to reduce emissions and 80% preferring biometric screening.
A 2025 SITA report based on 7,500 global passengers reveals growing frustration with outdated airport processes like paper tickets and long lines, despite widespread smartphone use and rising demand for digital IDs and unified air-rail-road travel.
Nearly two-thirds want faster processing, and 70% plan intermodal trips, highlighting a gap between digital lifestyles and current travel experiences.
Digital identity adoption is projected to rise from 155 million to 1.27 billion users by 2029, urging the industry to modernize infrastructure and trust systems.
Los viajeros exigen viajes más rápidos, más ecológicos y sencillos con identificaciones digitales, lo que empuja a las aerolíneas y aeropuertos a modernizarse.