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flag AI scams impersonating UK benefits agency target pensioners, causing record fraud losses.

flag Fraudsters are using AI to impersonate the UK’s Department of Work and Pensions in scam calls targeting pensioners, particularly around winter fuel payments. flag Over 217,000 AI-driven scam cases were reported in the first half of 2025, with a 5,000% surge in searches for scam-related terms. flag Scammers use voice mimicry, urgency, and stolen personal data to pressure victims into sharing passwords or bank details—information legitimate agencies never request over the phone. flag The UK lost over £11.4 billion to scams in the past year, averaging £1,400 per incident, though banks blocked £1.45 billion in fraud. flag Experts urge the public to hang up, verify calls through official channels, use multi-factor authentication, and limit online personal data exposure.

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