Australians seek social media ombudsman after AI errors caused mass account suspensions with no clear appeals.

Australians are demanding a social media referee to address account suspensions caused by AI errors, following over 500 complaints since 2023 about unauthorized access denials with limited appeal options. The Telecommunications Industry Ombudsman and ACCC are urging an independent ombudsman to resolve disputes, citing widespread loss of personal data and ineffective automated systems. The TIO says it can launch a scalable dispute resolution scheme if given authority, aligning with recommendations to increase accountability as new age-verification rules take effect December 10.