Andy Coulson, ex-News of the World editor, urged business leaders to focus on customer value at BizzFest in Essex.

Andy Coulson, former News of the World editor and David Cameron’s communications director, spoke at the inaugural BizzFest in Essex, a business festival focused on innovation and resilience. Now CEO of top-ranked crisis management firm Coulson Partners, he urged business leaders to prioritize customer value amid rising costs and economic uncertainty, emphasizing daily focus on usefulness. He shared insights from his career in journalism, politics, and PR, and discussed his podcast, Crisis What Crisis?, featuring professionals who overcame major setbacks. The event, co-founded by his sister Amanda Coulson, was hailed as a successful launch for regional business engagement.