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Australia's new aviation consumer rules set standards for delays but skip mandatory compensation, unlike Europe’s system.
Australia’s proposed national aviation consumer protection scheme aims to improve passenger support during flight delays and cancellations by setting minimum standards for rebookings, food, accommodation, and refunds, but lacks mandatory compensation for disruptions, unlike Europe’s EU261 rule.
Consumer advocates say the absence of enforceable payouts weakens accountability, offering airlines little incentive to prevent avoidable delays.
The government is seeking public feedback on the framework and penalties by October 5 and 26, with a proposed Aviation Consumer Protection Authority and ombudsman to enforce standards.
Challenges remain in assigning fault for delays caused by weather, air traffic control, or airlines.
The scheme would be funded by an industry levy, raising concerns about potential cost increases for travelers.
Critics argue the plan falls short of providing robust protections seen in Europe.
Las nuevas normas de Australia para los consumidores de la aviación establecen estándares para los retrasos, pero omiten la compensación obligatoria, a diferencia del sistema europeo.