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Starbucks is redesigning 1,000 stores to restore seating and revive its community-focused “third place” experience.
Starbucks CEO Brian Niccol has launched the “Back to Starbucks” initiative to restore hundreds of thousands of seats across North American stores, redesigning 1,000 company-operated locations with updated purple chairs, ceramic mugs, refreshed menus, and new pastries.
The move aims to revive the brand’s “third place” concept by countering years of flat sales despite $36 billion in annual revenue, driven by overcrowding from mobile ordering.
Niccol emphasizes rebuilding personal connections, like baristas anticipating regulars’ orders, to foster a more welcoming, community-focused experience.
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Starbucks está rediseñando 1.000 tiendas para restaurar los asientos y revivir su experiencia de "tercer lugar" centrada en la comunidad.