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A passenger’s misstep caused an Air India flight to return to the gate, delaying departure.
On September 21, 2025, Air India flight AI162 from London Heathrow to Delhi returned to the gate after taxiing for takeoff due to a passenger who had their boarding pass scanned but did not board.
The passenger mistakenly went to the arrivals area, causing the system to incorrectly show them as onboard.
To comply with aviation security protocols, the plane returned to offload the passenger’s baggage, resulting in further delays.
The flight had already been delayed by about 45 minutes.
The passenger was detained by Heathrow security for questioning.
Air India confirmed the crew followed proper procedures, emphasized safety and regulatory compliance, and expressed regret over the disruption.
The exact number of passengers was not disclosed.
Un paso en falso de un pasajero causó que un vuelo de Air India regresara a la puerta, retrasando la salida.