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Dudley collected only 24% of council tax by June 2025, missing its target due to tax hikes, system issues, and staffing shortages.
Dudley’s council tax collection fell short in 2024-2025, with only 24% collected by June, below the 27.4% target, prompting criticism from opposition leader Cllr Adam Aston.
The shortfall was linked to a 4.99% tax rise, increased eligibility for Council Tax Reduction, delayed direct debits, system downtime, insufficient recovery staff, and disruptions from a cloud migration that forced manual data entry.
Interim CFO List Kitto acknowledged unplanned automation losses but said fixes are underway, with new staff being hired and current workers putting in extra hours.
Officials say the situation is recoverable but urge caution.
Dudley recolectó solo el 24% del impuesto del consejo en junio de 2025, perdiendo su objetivo debido a aumentos de impuestos, problemas del sistema y escasez de personal.