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flag Optus network upgrade caused emergency call failure in three Australian states, leading to three deaths.

flag A network upgrade by Optus caused a failure in Australia's triple zero emergency call service across South Australia, Western Australia, and the Northern Territory, affecting about 600 people and leading to three deaths. flag The outage, which occurred during a technical glitch, prompted CEO Stephen Rue to apologize and confirm a thorough investigation. flag This follows a 2023 fine of $12 million for similar emergency service failures, with regulators calling the prior incident preventable. flag The Australian government has implemented most recommendations from a prior review, and Optus is cooperating with authorities.

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