Verizon software glitch leaves over 20,000 customers without service across the U.S.

On August 30, 2025, a software issue caused a nationwide outage affecting over 20,000 Verizon customers, with 1,700 in Chicago. Customers reported no service and phones stuck in SOS mode. Verizon apologized and advised checking their Network Status page for updates. Apple provided steps to reconnect devices to the mobile network, including restarting the phone or toggling Airplane Mode.