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Five years post-fatal error, U.S. 911 systems still face staffing, tech, and funding crises.
Five years after a fatal 911 error in DC, the US emergency dispatch system continues to struggle with staffing shortages, outdated technology, and underfunding.
This crisis reflects broader issues across the country, with call handling varying widely between cities due to a lack of national standards.
Dispatchers work without mandated training or technology upgrades, and the disparity in resources means some centers use advanced Next Generation 911 systems while others rely on manual methods.
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Cinco años después de un error fatal, los sistemas de 911 de EE.UU. aún enfrentan crisis de personal, tecnología y financiamiento.