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North Carolina's DMV faces severe wait times and staff issues, prompting audit recommendations for reforms.
North Carolina's DMV is facing long wait times and low worker morale, according to audits by State Auditor Dave Boliek.
The report cites understaffing and outdated systems as key issues, with wait times increasing 15.5% since 2019.
The audit recommends turning the DMV into an autonomous agency, separate from the Department of Transportation, and implementing a staffing analysis and performance dashboard.
The DMV and DOT chiefs agreed with most recommendations but oppose separation.
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El DMV de Carolina del Norte enfrenta severos tiempos de espera y problemas de personal, lo que provocó recomendaciones de auditoría para reformas.