Parents struggle to get support for caring son with brain injury after local council's failure to act.

Vija and Adam Randall are feeling ignored by Essex County Council after stepping in to care for their son, Edgars Freimanis, who has a brain injury. Edgars needs 20 hours of weekly care, but after his personal assistant quit, the council couldn't provide a replacement, citing a conflict of interest. The Randalls have filed a complaint and contacted MP Pam Cox, who wrote to the council for help. The council claims it is committed to supporting vulnerable individuals and resolving issues.