Ryanair apologizes after refusing to refund widow Yvonne Shields for her late husband's flight.

Yvonne Shields, a widow, faced difficulties when Ryanair refused to refund her late husband Colin's £827 flight cost to Venice, intended for a powerchair football match. Initially, Ryanair claimed only Colin could request the refund and denied refunding the carers' tickets. Despite providing a death certificate, Yvonne did not receive the promised £258 refund. Ryanair later apologized, admitting to giving incorrect advice.