Microsoft saved $500M in call center costs using AI, plans to lay off nearly 4% of its workforce.

Microsoft saved over $500 million in call center costs last year by using AI, according to Bloomberg. The company plans to lay off nearly 4% of its workforce to cut costs while investing heavily in AI infrastructure. AI has improved productivity in sales, customer service, and engineering, generating 35% of new product codes. Microsoft aims to spend $80 billion this fiscal year, mostly on expanding data centers for AI services.