Sonos interim CEO Tom Conrad vows improvements after 2024 app fiasco, aiming for permanent role.

Sonos interim CEO Tom Conrad expresses confidence in recent software improvements and aims to become the permanent CEO. The company faced setbacks due to a disastrous app update in 2024 that disabled key features, leading to customer complaints. Since then, Sonos has made iterative updates and structural changes to improve user experience and address networking issues. Conrad also focuses on bringing manufacturing to the US to mitigate tariff impacts.