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SSA implements stricter identity checks to fight fraud, causing confusion among beneficiaries.
The Social Security Administration (SSA) has rolled out new anti-fraud measures to enhance identity verification, including conducting checks on all phone applications and requiring flagged individuals to verify their identity in person.
Beneficiaries can no longer change direct deposit information by phone.
These measures, aimed at preventing fraud, have been criticized for potentially hindering access to benefits.
The SSA's policy shifts have caused confusion among beneficiaries and staff.
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SSA implementa controles de identidad más estrictos para combatir el fraude, causando confusión entre los beneficiarios.