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Ascott aims to triple its ASR membership to 15 million by 2028, enhancing user experience with AI and direct booking.
Ascott, a lodging company owned by CapitaLand Investment, plans to triple its Ascott Star Rewards (ASR) membership to 15 million by 2028.
The company is upgrading its mobile app and website, adding AI-powered features like personalized travel recommendations and direct booking capabilities.
ASR membership grew by 40% in 2024 to over 5 million, with a focus now on offering exclusive deals and experiences to reduce reliance on travel agencies.
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