United Airlines apologized after crew asked a mother to remove her medically-needy son's life support devices.

United Airlines apologized after a flight crew asked a mother to remove her son's life-support devices, a ventilator and tracheostomy tube, before a flight. Melissa Sotomayor, the mother, said the airline crew did not adequately address her son's medical needs despite her providing necessary documentation. The flight took off an hour late, and though United later contacted Sotomayor to apologize, she found the apology insincere.