Businesses are using WhatsApp and AI to boost sales and engagement through personalized chat campaigns.

Meta, Bauhaus, Lukfook Jewellery, and SMCP are using WhatsApp and Omnichat's conversational AI to create personalized customer journeys, enhancing sales and engagement. In Hong Kong, where 85% of people use WhatsApp daily, businesses like Bauhaus saw a 3x increase in leads and a 65% coupon redemption rate with their WhatsApp campaigns. This integration of AI and messaging apps showcases a shift towards chat commerce, streamlining customer experiences and boosting business outcomes.