Indian consumers spent 15 billion hours waiting for service in 2024, highlighting the need for AI efficiency.

Despite increased use of AI chatbots, Indian consumers spent over 15 billion hours waiting to lodge complaints in 2024. A ServiceNow report reveals that 89% of consumers are willing to switch brands due to inefficient service, and 84% would leave negative reviews after poor experiences. The report suggests businesses need to improve AI-driven efficiency to meet customer demands for speed and personalization.