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One-third of seniors find life harder due to online shift; Age UK advocates for offline access rights.
A survey shows that one-third of over-60s find life harder due to the shift to online services, with many feeling frustrated and left behind.
Age UK calls for a legal right to access public services offline and highlights the digital divide, especially in deprived areas.
The government has responded with a Digital Inclusion Action Plan to improve digital skills and boost confidence in technology use.
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Un tercio de las personas mayores encuentran la vida más difícil debido al cambio en línea; Age UK aboga por los derechos de acceso offline.