NCAA to penalize Kenya Airways over mistreatment of passengers and failure to compensate.

The Nigeria Civil Aviation Authority (NCAA) plans to penalize Kenya Airways for numerous consumer protection violations, including mistreating Nigerian passenger Gloria Omisore and failing to provide timely compensation. The NCAA demands Kenya Airways apologize and compensate affected passengers. The authority will also hold a compliance retreat for all airlines operating in Nigeria due to repeated violations of aviation regulations.

5 weeks ago
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