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Over 2,000 Australian retail sites had misleading return policies, breaching consumer law, prompting regulatory action.
The Australian Competition and Consumer Commission (ACCC) found that over 2,000 Australian retail websites have misleading return policies, potentially breaching Australian Consumer Law.
Problematic practices include imposing time limits for returns and blanket "no refund" policies.
The ACCC sent warning letters to businesses, leading to changes in their policies.
In February 2024, Mazda was ordered to pay $11.5 million for misleading customers about their guarantee rights.
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Más de 2.000 sitios minoristas australianos tenían políticas de retorno engañosas, infringiendo el derecho de los consumidores y dando lugar a la adopción de medidas reglamentarias.