Waitrose settles car damage claim after media coverage, following delays and insurer changes.

A Waitrose customer is disputing the store's handling of a £5,000 car damage claim from a 2021 trolley crash. The incident occurred when a Waitrose employee lost control of shopping trolleys in the car park. Despite initial acceptance of liability, the claim was delayed due to multiple insurer changes. The claimant faced premium hikes and a £1,000 excess cost. Waitrose eventually settled the claim swiftly after media coverage and offered a £200 gift card.

2 months ago
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